Return and Refunds

Return and Refund Policy - AthaEcommerce.com

At AthaEcommerce, we are committed to providing you with the best online shopping experience. We understand that sometimes things don't work out as expected, which is why we offer a straightforward return and refund policy to ensure your satisfaction.

Returns

We accept returns on most products within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  1. Item Condition: The product must be in its original, unused, and resalable condition. Items must be returned in the same packaging with all original accessories, tags, and manuals (if applicable).
  2. Non-Returnable Items: Some items are non-returnable, including but not limited to:
    • Perishable goods
    • Personalized or custom-made items
    • Opened or used electronics (unless defective)
    • Gift cards
    • Downloadable software or digital content
  3. Return Process: To initiate a return, please contact our customer support team at admin@atha-ecommerce.com or call +17169482655 . Provide your order number, the item(s) you wish to return, and the reason for return. Our team will guide you through the return process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5-7 business days.

Please note:

  • Shipping Costs: Original shipping charges are non-refundable, and you will be responsible for the cost of return shipping, unless the item is defective or an error was made on our part.
  • Restocking Fees: In some cases, a restocking fee may apply. You will be notified prior to processing your return if a restocking fee is applicable.

Exchanges

If you'd like to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item. Exchanges are not guaranteed unless the return meets the conditions stated above.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and photos of the item’s condition. We will arrange for a full refund or replacement at no additional cost to you.

How to Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to our customer service team:

  • Email: admin@atha-ecommerce.com
  • Phone: +17169482655
  • Address: 5900 Balcones Dr, Ste 100,Austin TX 78731